WRAP TECHNICIAN

JOB DESCRIPTION

PURPOSE

To wrap and pack customer purchases in a neat and attractive manner that allows for ease of carrying items.

KEY FUNCTIONS

Operational/Technical/Professional:

• Packs customer purchases in neat and attractive manner ensuring customer satisfaction and quality standards are met.
• Serves customers by transporting their purchases to their vehicles in an efficient, timely and courteous manner.
• Assists customers in locating items within the store and ensuring shoppers questions are answered accurately.
• Provides information on the proper use of key items as required and based on customer request.
• Maintains the highest standards and consistency in terms of hygiene, legality, health, safety and environment ensuring clean facilities.
• Reports maintenance hygiene and hazard issues to promote quality standards of the store and be environmentally aware.
• Supports the Kitchen and Warehouse in packaging goods in accordance with safety and quality standards.
• Packages perishable goods for dispatch to cold storage locations within the store in a timely manner, ensuring attractiveness of display.
• Executes other related duties as assigned.

KEY RELATIONSHIPS

Internal:   Store Staff, Store Management, Kitchen Staff

 External:         Customers, Contractors and Suppliers

PERSON SPECIFICATION

Education:

• Three (3) CXC General Level Passes

Experience

• A minimum of (2) Two years’ experience in a similar role.
• Experience in the Supermarket Industry.

JOB COMPETENCIES:

 Knowledge/Skills

Knowledge of: Functions of Packaging, Sales Appeal, Shelf Life of Goods, Types of Packaging Materials, Use of Paper, Mesh, and Plastic bags, Standardization of packing customer goods for dispatch and delivery

• Communication (oral & written)
• Service Excellence
• Teamwork
• Time Management
• Technical and Professional Skills

KEY ATTRIBUTES:

• Attention to detail, requires being careful and thorough about details, recognising the impact of actions
• Results oriented, requires establishing and maintaining challenging achievement goals and exerting effort toward mastering tasks.
• Ability to use applicable information technology and systems to meet work needs.
• Ability to engage and connect with patrons respectfully and in accordance with core service standards

WORK ENVIRONMENT

• This job operates in a Supermarket/Restaurant environment. This role routinely uses standard supermarket and kitchen equipment.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must occasionally lift or move office products and supplies, up to 50 pounds.