SANITATION TECHNICIAN

JOB DESCRIPTION

PURPOSE

To assist in maintaining the facilities of the store for visitors, patrons and staff in order that they are kept in a safe and clean operating condition; and that the store is presented to the highest standard. Maintaining a preventive cleaning program; and resolving immediate operational and/or safety concerns.

KEY FUNCTIONS

Operational/Technical/Professional:

• Keeps all the facilities and resources clean and tidy, including dealing with incidents and accidents promptly and efficiently.
• Assists with the careful movement and storage of all furniture and equipment throughout the facility.
• Works as part of the team offering support with broader front of store duties as required and maintain and manage accurate maintenance/cleaning records where required.
• Responds to cleaning requests in a timely and friendly manner. Keep the relevant staff updated of progress and seeking to resolve matters in the most efficient and effective manner.
• Reports larger maintenance concerns to Supervisor, highlighting any health and safety issues as a priority and as well as issues that directly impact our visitors.
• Assists in monitoring and/or controlling cleaning records and/or supplies to ensure the safety and proper use of the store’s cleaning equipment and materials.
• Cleans and inspects gallery equipment and work areas to ensure cleanliness and functional operation.
• Attends training sessions and work with the crew to ensure each aspect of the job is understood.
• Works with subordinates successfully displaying productive working methods with professional and disciplinary habits.
• Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining store standards and all other aspects of customer service.
• Responds courteously to all customer questions and complaints and work hard to ensure that the customer feels satisfied after any interactions.
• Documents out of stock and waste items following departmental procedures, ensure department sanitation, cleanliness and safety standards are met.
• Performs other duties.

KEY RELATIONSHIPS

Internal:   Leadership and Management Teams, Sub Committees of the Board, All Departments. 

External:         Customers, Professional bodies, government authorities and regulatory bodies, suppliers/contractors and External Consultants.

PERSON SPECIFICATION

Education:

• School Leaving Certificate or Two (2) CXC Subjects (General or Basic)

Experience

• A minimum of (2) Two years’ experience in a similar role.
• Supermarket and Restaurant experience

JOB COMPETENCIES:

Knowledge/Skills

Knowledge of: Health and Safety Regulations.

• Communication (oral & written)
• Service Excellence
• Teamwork
• Time Management
• Technical and Professional Skills

KEY ATTRIBUTES:

• Attention to detail, requires being careful and thorough about details, recognising the impact of actions
• Results oriented, requires establishing and maintaining challenging achievement goals and exerting effort toward mastering tasks
• Ability to use applicable information technology and systems to meet work needs
• Ability to engage and connect with patrons respectfully and in accordance with core service standards

WORK ENVIRONMENT

• This job operates in a professional restaurant/supermarket environment. This role routinely uses standard equipment and materials to clean commercial kitchens, shop floors and restaurant floor.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must occasionally lift or move products and supplies, up to 50 pounds.