PRODUCE CLERK

Trinidad
Posted 2 months ago

JOB DESCRIPTION

 

TITLE:

PRODUCE CLERK

GROUP:
DEPARTMENT:

 

DIVISION:

 

REPORTS TO:

PERISHABLE SUPERVISOR

SUPERVISES:

 

INCUMBENT:

VACANT

LOCATION:

HEAD OFFICE

 

PURPOSE

 

Provides support with ordering, receiving, stocking and display of produce, maintaining department cleanliness, and providing excellent customer service to customers/members, coworkers, and vendors. Supports with Cashier duties, breaking front end staff, and gathering orders for Curbside Pick-up and/or Delivery as needed.

 

KEY FUNCTIONS

Operational/Technical/Professional:

  • Organizes items on shelves, removing expired products from displays, assisting customers in their daily shopping needs and bagging customer purchases.
  • Responds promptly and courteously to all customer questions and complaints and work hard to ensure that the customer feels satisfied after any interactions.
  • Maintains working knowledge of produce items being carried by the department, anticipating seasonal changes, and being able to comfortably discuss products with customers.
  • Receives product deliveries, ensuring order and invoice accuracy in accordance with policy and procedure.
  • Stocks, rotates, merchandises, and faces product according to department procedure and maintains back-stock areas according to departmental standards, catalogues and codes invoices, separate special orders, updates and files paperwork.
  • Documents out of stock and waste items following departmental procedures, ensure department sanitation, cleanliness and safety standards are met.
  • Maintains store standards, solid product knowledge, and explains store policies and procedures concisely, maintaining an awareness of all promotions and advertisements and all other aspects of customer service.
  • Assist with collating and dispatching orders for Curb side Pick-up and/or Delivery as needed.
  • Executes other related duties as assigned.

 

KEY RELATIONSHIPS

Internal:         Kitchen, Warehouse, Restaurant and Supermarket Shop Floor Staff

 

External:         Suppliers and Contractors

 

PERSON SPECIFICATION

Education:

 

  • Five CXC General Level Passes
  • Permit for operation of forklift highly preferred.

 

Experience

  • A minimum of (3) Three years’ experience in a similar role.
  • Supermarket experience

 

JOB COMPETENCIES:

     

Knowledge/Skills

 

Knowledge of: Perishable Food Handling, Packaging and Staging Perishables, Quality Standards for handling produce, Customer Service Standards, Products and Produce sold in the store

  • Communication (oral & written)
  • Teamwork
  • Planning and organising
  • Service Excellence
  • Microsoft Office Suite
  • Technical and Professional

 

 

KEY ATTRIBUTES:

 

  • Attention to detail, requires being careful and thorough about details, recognising the impact of decisions
  • Results oriented, requires establishing and maintaining challenging achievement goals and exerting effort toward mastering tasks
  • Ability to use applicable information technology and systems to meet work needs
  • Demonstrates a strong sense of hygiene, cleanliness and commitment to quality and safety

 

WORK ENVIRONMENT

  • This job operates in a professional kitchen environment. This role routinely uses commercial kitchen equipment.

 

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
  • The employee must occasionally lift or move products and supplies, up to 50 pounds.

Job Features

Job Category

Customer Service

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