PRODUCE CLERK

JOB DESCRIPTION

PURPOSE

Provides support with ordering, receiving, stocking and display of produce, maintaining department cleanliness, and providing excellent customer service to customers/members, coworkers, and vendors. Supports with Cashier duties, breaking front end staff, and gathering orders for Curbside Pick-up and/or Delivery as needed.

KEY FUNCTIONS

Operational/Technical/Professional:

• Organizes items on shelves, removing expired products from displays, assisting customers in their daily shopping needs and bagging customer purchases.
• Responds promptly and courteously to all customer questions and complaints and work hard to ensure that the customer feels satisfied after any interactions.
• Maintains working knowledge of produce items being carried by the department, anticipating seasonal changes, and being able to comfortably discuss products with customers.
• Receives product deliveries, ensuring order and invoice accuracy in accordance with policy and procedure.
• Stocks, rotates, merchandises, and faces product according to department procedure and maintains back-stock areas according to departmental standards, catalogues and codes invoices, separate special orders, updates and files paperwork.
• Documents out of stock and waste items following departmental procedures, ensure department sanitation, cleanliness and safety standards are met.
• Maintains store standards, solid product knowledge, and explains store policies and procedures concisely, maintaining an awareness of all promotions and advertisements and all other aspects of customer service.
• Assist with collating and dispatching orders for Curb side Pick-up and/or Delivery as needed.
• Executes other related duties as assigned.

KEY RELATIONSHIPS

Internal:         Kitchen, Warehouse, Restaurant and Supermarket Shop Floor Staff

External:         Suppliers and Contractors

PERSON SPECIFICATION

Education:

• Five CXC General Level Passes
• Permit for operation of forklift highly preferred.

Experience

• A minimum of (3) Three years’ experience in a similar role.
• Supermarket experience

JOB COMPETENCIES:

Knowledge/Skills

Knowledge of: Perishable Food Handling, Packaging and Staging Perishables, Quality Standards for handling produce, Customer Service Standards, Products and Produce sold in the store

• Communication (oral & written)
• Teamwork
• Planning and organising
• Service Excellence
• Microsoft Office Suite
• Technical and Professional

KEY ATTRIBUTES:

• Attention to detail, requires being careful and thorough about details, recognising the impact of decisions
• Results oriented, requires establishing and maintaining challenging achievement goals and exerting effort toward mastering tasks
• Ability to use applicable information technology and systems to meet work needs
• Demonstrates a strong sense of hygiene, cleanliness and commitment to quality and safety

WORK ENVIRONMENT

• This job operates in a professional kitchen environment. This role routinely uses commercial kitchen equipment.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear.
• The employee must occasionally lift or move products and supplies, up to 50 pounds.